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Easy Riders - Frequently Asked Questions

1. How can I trust the quality of the tours that I booking from Dalat-EasyRider.Com.Vn ?

Dalat-EasyRider.Com.VN is a local travel company which is lead by young, professional and enthusiastic tour operators. We just want to give you the best services in Vietnam, so that you can enjoin the best your traveling time here.

Our organization has selected a team of experienced tour operators, tour leaders, tour guides, drivers … who are all qualified, responsible, smiley and have more than 7 years working in the travel business to keep our service as best as we can.

You can trust you when ask any tourists has joined with Easy-Riders.VN. Or simply, travel with us, we ensure that you will come back next time.

2. How do I book and pay for a tour ?

Once you have found a tour that you would like to book, please click on Booking Tour Now! in Description TAB and fill in your booking details. Once we confirm the availability, we will send you an email to confirm and our payment policy infomation. With this, you can choose your preffered payment method and pay us.

- With tour bookings, you DO NOT need to pay total in advance, we just need 10% - 20% for Deposit, to ensure that you use our services.

If you would like to pay by others methods, please inquire with us directly.

3. What if I need to cancel or change my itinerary ?

We allow you to change your dates, if needed, at no additional cost as long as you give sufficient advance notice and availability exists.

Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance that you cancel.

For each tour, the cancellation and change policies depend on the status of services providing. Please inquire directly for the change or cancellation policy for any particular tour.

4. Do you offer longer or more customized tours ?

You can ask for longer tours or customize your favourite travels with any our tours. Tours on our site are popular tours which can be changed or customized for your needs.

If you have questions about a particular tour or would like a longer or more customized tour, please contact us at [email protected], and our travel experts will help you find your best travel itinerary.

5. What if I have special needs for the tour ?

If you have special requirements – for example, if you have a large group or young children, or you have infants or the olds in your group, or if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you and the service provider ( restaurant, hotels, transportation …) to ensure that we can meet your needs.

6. Can I make payment for someone else using a credit card ?

No, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest. However, you can pay for someone else using bank transfer or through PayPal.

7. What currency your prices are in ?

All of the prices on our website are in US Dollar.

8. How many payment methods do you offer and what are they ?

Now we offer 4 payment methods: Cash, Bank transfer, Secure PayPal online payment and payment through Western Union.

Thank you so much for your support to Dalat-EasyRider.Com.VN

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